Introduction:

Welcome to KalKey’s Service Level Agreement (SLA) for our Comprehensive Career Development Services. This document outlines the commitment KalKey makes to deliver top-quality training, mentorship, and career advancement tools to empower individuals in achieving their professional goals. By enrolling in this service, you agree to the terms outlined in this SLA.

Detailed Description of Services:

• Upskilling (6 weeks): Comprehensive training in IT domains like DevOps, cloud computing, and cybersecurity. The program includes hands-on labs, real-world simulations, and domain-specific projects to ensure practical expertise and readiness for industry challenges.
• Profile Building (2 weeks): End-to-end support for creating standout professional profiles. This includes expert guidance on CV writing, LinkedIn optimization, and personal branding tailored to individual strengths and market demands.
• Marketing (Ongoing): Free advice on personal branding, market visibility strategies, and leveraging professional networks. Clients gain insights into building a professional identity and expanding career opportunities.
• Interview Coaching (4 weeks): Tailored coaching for both technical and behavioral interviews. The service includes in-depth mock interview sessions, feedback from industry experts, and preparation for role-specific questions to build confidence.
• Success Pathway (6 months): Mentorship program focusing on long-term career success. Includes periodic reviews, career goal alignment, and a customized roadmap for professional growth in the chosen domain.

Service Commitments:

1. Training Quality: Industry-relevant training programs with hands-on labs, real-world simulations, and expert guidance to ensure skill development and practical knowledge.

2. Availability: KalKey guarantees a minimum service uptime of 99.5% for online resources and tools used during the program.

3. Support Response Time: Client inquiries and support tickets will be addressed within 24 hours on business days.

Client Responsibilities:

1. Active Participation: Clients must attend scheduled sessions, complete assignments, and engage actively in the program to achieve desired outcomes.

2. Accurate Information: Clients are responsible for providing truthful and up-to-date information throughout their enrollment and training process.

Exclusions:

This SLA does not cover interruptions caused by:

• Client delays or non-participation.
• Issues resulting from third-party providers or unforeseen circumstances beyond KalKey’s control.
• Scheduled maintenance with prior notification.

Payment Terms:

Clients opting for installment payments acknowledge a 6% service charge applied by the payment solution provider, included in the total amount due. Late or incomplete payments may result in service delays or suspension.

Liability Limitation:

All payments cover individual services, such as training, profile building, and network creation. No payments guarantee job placement or marketing outcomes. KalKey will not be held liable for indirect or consequential losses resulting from provided services.

No Refund Policy:

All payments are final. Refunds will not be provided under any circumstances once services commence.

Modification of SLA:

KalKey reserves the right to modify this SLA to reflect updates in service offerings or legal requirements. Any changes will be communicated to clients and posted on our website.

Contact Us:

If you have any questions about this SLA or the services provided, please contact us at:

Company Name: KalKey
Email: info@kalkey.com
Phone: 4694635461
Address: 16192 Coastal Highway, Lewes, Delaware 19958